How do you handle conflict resolution between two employees in different departments?
Discuss a structured resolution process: meet with each employee separately, document facts without bias, bring them together in a neutral setting, focus on shared business goals, co-design a solution, and schedule follow-ups.
"To resolve cross-department conflict, I first meet with each employee individually to understand their perspectives and document facts. I then facilitate a joint meeting in a neutral space, setting ground rules of mutual respect. I guide them to focus on shared business KPIs rather than personal issues, establish clear collaboration boundaries, and follow up in two weeks."