Refund Policy

PracticeOnline provides instant digital access to AI-powered mock interviews and personalized diagnostics. We maintain a fair, transparent refund and credit restoration policy.

1. Refund & Credit Restoration Rules

• Single Sessions (₹11): If a technical outage or server disruption prevents session completion, your credit will be restored or refunded upon request. Completed sessions with generated scorecards are non-refundable.
• 5-Session Bundles (₹49): 100% refund available within 14 days if zero credits have been used. Partially used bundles are eligible for a pro-rated refund for remaining unused credits.
• Technical Interruptions: Any session lost due to platform or AI voice synthesis errors is automatically eligible for a free session credit restoration.

2. Duplicate Billing & Payment Errors

If your account is charged multiple times due to a payment gateway or network error, duplicate transactions are automatically identified and reversed to your original payment method.

3. Non-Refundable Scenarios

• Completed interviews where the diagnostic report and scorecard were generated.
• Subjective disagreement with AI rubric scoring or feedback suggestions.
• Microphone or hardware issues on the user side after passing the device check.

4. How to Request a Refund (2–10 Working Days)

To request a refund or credit restoration:

1. Email our support team at team@practiceonline.in.
2. Provide your registered email, Razorpay Payment ID (e.g. pay_xxx), and a brief description of the issue.
3. Our team will review your request and process approved refunds or credit restores within 2–10 working days directly to your original payment method (UPI, Card, or Net Banking).